Setting Up Your MyApprentice Account

Overview

Your MyApprentice account is the front door to the whole platform. You create it once per business, verify your email, and set a password (or use a Google, Microsoft, or Apple account instead). Once you are in, you can finish setting up your business, invite your team, and start quoting and invoicing.

Who uses this feature

Anyone starting a new MyApprentice account creates the first user. In a team business this is normally the Business Owner; on the Sole Trader plan it is the person running the business. Each team member added later also goes through their own account setup the first time they log in.

When to use this feature

Use this the first time you ever access MyApprentice. After that, you simply log in with the credentials you set during registration.

What you can do with this feature

• Register a new MyApprentice account for your business.
• Choose whether you are a Sole Trader (working alone) or a Business with a team — this choice tailors how team-management features appear.
• Verify your email address.
• Log in as a returning user.
• Reset your password if you forget it.

How the feature works

Register an account

1. Open the MyApprentice landing page and select Start free trial.
2. Enter your full name and email address.
3. Review the auto-generated username, or replace it with one you prefer.
4. Enter a password.
5. Enter your business name (this becomes the title of your platform landing page).
6. Enter your service type (for example, electrician or plumber).
7. Select your estimated number of users — this customises the platform setup for your business size.
8. Agree to the terms of service.

A verification email is sent to the email address you registered with.

Verify your email

1. Open the inbox for the email address you used during registration.
2. Find the email with the subject Verify your email from MyApprentice.
3. Open it and select Verify email.
4. You are taken back to the sign-up page. Select Continue to set up.
5. The MFA setup step opens — see Securing Your Account with MFA.

If the email has not arrived after a few minutes, check your junk folder. If it is still missing, go back to the MyApprentice login page and select Resend verification email.

Log in as a returning user

1. Go to app.myapprentice.dev in your browser.
2. Enter your email address and password.
3. Select Log in.
4. Complete the MFA step if MFA is enabled on your account.

Reset your password

1. On the login screen, enter your email or username and select Continue.
2. Select Forgot your password.
3. Enter your registered email address and select Send reset link.
4. Open the reset email, select Reset password, enter a new password, and select Reset.
5. Log in with your new credentials.

Role-specific notes

• Business Owner / Sole Trader: registers the business and is the first user.
• Supervisor, Finance, Tradie, Apprentice: join the business through a team invitation rather than by self-registering — see Getting Started as a Tradie or Apprentice and Managing Users, Roles, and Seats.

Related workflows

• Securing Your Account with MFA
• Signing in with Google, Microsoft, or Apple
• Completing Your Business Profile
• Configuring Business Settings

Important notes

• MFA is required before you can add users, upload supplier invoices, or connect Xero or Stripe. You can skip MFA initially, but these features will be locked until you complete MFA setup.
• If you cannot log in and your business is on a team plan, the Business Owner can help — but they cannot bypass MFA on your behalf.