Review notifications

Overview

Notifications in MyApprentice surface in two places — the Needs Your Attention card on the dashboard (priority items waiting on your action) and the in-app notification feed (an activity log of what has happened across the business). The notification feed is the same wherever you sign in to MyApprentice — on a desktop browser or a phone browser — so what your team sees on site matches what you see in the office. This article focuses on reviewing the in-app notification feed so you can stay across what your team is doing.

Who This Workflow Is For

The Business Owner. Other roles see notifications scoped to what they have access to.

Before You Start

You need to be signed in to MyApprentice. Email notifications for assigned shifts and similar events are handled separately by MyApprentice and arrive in the relevant user’s inbox.

Step-by-Step Process

1. Open MyApprentice. Stay on the Dashboard for now.
2. Review Needs Your Attention on the dashboard for items you need to action. See Review your Needs Your Attention items.
3. Select the bell icon (🔔) in the header, to the right of your business name. The notification panel slides open and shows your most recent activity, with a number badge on the bell indicating unread count. Use the category filter chips if your build shows them to narrow the feed to specific event types. Recent business events shown include:
   • New enquiries received.
   • Quote acceptance recorded.
   • Job marked complete by the field team.
   • Invoice marked paid.
   • Shifts clocked in or out by team members.
4. Select a notification to open the underlying record (quote, job, invoice, or shift). The notification feed is a quick way to jump straight into the most recent activity.
5. Confirm assigned-shift email notifications are reaching your team by checking with team members. New shift assignments trigger an email to the assignee.

What Happens Next

You stay across the day-to-day activity without having to dig into each record. Items that require action stay in Needs Your Attention until they are completed; the activity feed is a running log rather than an action list.

Common Issues

• Not getting expected notifications. Confirm your role and the scope of what you can see. Business Owner and Admin see the full business; Supervisor sees their team scope; Tradie and Apprentice see their own work.
• Team member did not receive an assigned-shift email. Confirm their email address on the user record is correct, and ask them to check junk or spam. Reassigning the shift or saving the assignment again can re-trigger the email.
• Too many notifications. Use Needs Your Attention to focus on the action list rather than the full activity feed. The Needs Your Attention card is ordered by severity.
• Wrong notification target. If a notification appears on the wrong user (for example a shift assigned to a deleted user), reassign the shift or check the team member’s user record.

Related Guides

• Review your Needs Your Attention items
• Customise your dashboard
• Schedule a shift