Who can do this?
- The Office Admin · Office Admins
- Learning the Ropes · Apprentices
- The Boss · Business Owners
- The Books · Finance
- One-Person Show · Sole Traders
- The Foreman · Supervisors
- On the Tools · Tradies
Overview
Before you head out, open today’s shift card and check what you need to do — Shift To-Do’s, client and location, Job To-Do’s, any internal notes (lockbox codes, pets, access instructions). A two-minute pre-arrival check saves wasted drives and missed parts.
Who This Workflow Is For
The Apprentice role. Tradies follow the same pre-arrival routine.
Before You Start
You need a shift assigned to you for today. Open it from the Dashboard schedule stream.
Step-by-Step Process
- Open the Dashboard and find today’s shift in the schedule stream.
- Select the shift to open the shift card.
- Review the client and location section:
- Client name and contact details.
- Site address — open the map link where supported to confirm the route.
- Phone number to call if access is unclear.
- Review the Job linked to the shift:
- Job description — the scope of work.
- Job To-Do’s — whole-job tasks.
- Internal job notes — lockbox codes, pets, access via side gate, customer preferences.
- Materials listed against the job — confirm with your Tradie that you have everything you need.
- Review the Shift To-Do’s for today — these are the visit-specific tasks. You will tick them off as you complete them on site.
- Check shift notes for anything left by the office team or a previous worker.
What Happens Next
You arrive on site ready. From there, Record your time by clocking in, and work through the Shift To-Do checklist — see What to do when your work is complete for the end-of-shift steps.
Common Issues
- Site address unclear. Use the map link. Call the client number on the shift card if access is uncertain, or ask your Tradie or Supervisor.
- Job To-Do’s and Shift To-Do’s look the same. Job To-Do’s cover the whole job; Shift To-Do’s are for this visit only.
- Materials not in the van. Tell your Tradie or Supervisor before heading to site.
- Cannot see a job mentioned by your Supervisor. Apprentices see only their own assigned jobs. Ask your Supervisor to either assign you, or to brief you on the job.
Related Guides
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