Uploading Photos on a Shift — Internal vs Shared with Client

What This Feature Does

When you upload a photo from a shift in MyApprentice, the platform stores the image against the job and the shift. Each photo carries a Share with Client toggle. By default the toggle is off, which keeps the photo internal to the team. Turning it on adds the photo to what the client can see in the Client Portal (where the portal is enabled).

Who Uses This Feature

Tradies, Apprentices (where role permissions allow), Supervisors, and Sole Traders upload photos from a shift. Business Owners and Supervisors can review all uploaded photos from the job. Apprentice client-sharing follows role-based permissions.

When To Use It

• You need to capture progress, before/after, an issue, or compliance evidence on site.
• You want to record proof of completion against a shift.
• You want to share a specific photo with the client (e.g. completed-work photo) while keeping internal photos (e.g. site hazards) hidden.

How It Works

1. Open the assigned shift card from the Dashboard.
2. Select Add Photo.
3. Choose the image from the device (camera roll, file picker, or saved location).
4. Wait for the upload to complete.
5. Select the photo status / category — for example Before, After, Progress, Issue, Compliance, or Other.
6. (Optional) Add a caption or description.
7. Decide on sharing. The Share with Client toggle appears below the caption field after the photo finishes uploading.
   • Leave Share with Client off to keep the photo internal (the default).
   • Turn Share with Client on to make the photo visible to the client (in the portal, where enabled).
8. Select Save.

Related Workflows

• Upload Photos and Evidence on a Shift (Quick Start 28)
• Doing the Work on Your Shift (Feature Write-Up 17)
• Using the Client Portal (Feature Write-Up 24)
• Sharing Job Details with the Client (covered inside the Client Portal article)

Notes and Limitations

• Internal by default. Uploaded photos remain internal unless the share toggle is turned on. Tap the toggle deliberately if you want the client to see the image.
• Business Owner / Supervisor review. Both roles can view photos in the job, regardless of the share state.
• Client visibility depends on the Client Portal setting. Shared photos only become visible to clients when the Client Portal is enabled for the business.
• Role-based limits. Apprentice and Tradie photo-sharing follows role permissions — confirm with your Business Owner if you are unsure whether you can share.